1 Service provider identification

In compliance with applicable e-commerce regulations, the owner and provider of the services described in this document is:

2 Purpose and scope

These Terms and Conditions govern the contractual relationship between Genloox (hereinafter, "the Provider") and any natural or legal person (hereinafter, "the Client") who contracts or uses the services offered by Genloox, whether through the website, by email, phone or other communication channels.

Accessing the Genloox website and viewing its content is not subject to acceptance of these terms; however, contracting any service implies full acceptance.

These terms apply to all Genloox commercial activity, including one-off projects, maintenance or subscription contracts and any form of technology advisory or consulting.

3 Services provided

Genloox offers, among others, the following technology services:

3.1 Web development

• Design and development of corporate websites, online stores (e-commerce) and custom portals.
• Development of progressive web applications (PWA) and SaaS platforms.
• Technical SEO optimisation, accessibility (WCAG) and performance (Core Web Vitals).
• Integration with third-party APIs, payment gateways, CMS and ERPs.

3.2 Mobile app development

• Native iOS and Android apps as well as cross-platform solutions.
• UX/UI design focused on user experience and conversion.
• Publication and maintenance on the App Store and Google Play.

3.3 Custom software and CRM

• Development of customised enterprise software (ERP, CRM, internal tools).
• Admin panels, dashboards and data management tools.
• Business process automation (BPA) and system integration.

3.4 Artificial Intelligence and automation

• Development and integration of virtual assistants, chatbots and AI agents.
• Machine learning models applied to the client's business.
• Workflow automation with generative AI.

3.5 Maintenance and technical support

• Corrective, preventive and evolutive maintenance contracts.
• Monitoring, backups and server management.
• Tiered technical support (L1, L2, L3) according to agreed SLA.

3.6 Technology consulting

• Code, security and system architecture audits.
• Digital strategy and technology roadmap.
• Supplier and technology tool selection and evaluation.

The detailed description of each service, as well as the specific scope of each project, is set out in the corresponding quote or technical proposal signed by both parties.

4 Contracting process

The contracting process follows these steps:

1. Request: The Client contacts Genloox via the web form, email or phone to describe their needs.
2. Analysis: Genloox studies the case and may request additional information to prepare a proposal.
3. Proposal / Quote: Genloox delivers a document describing the scope, technologies, timelines and price of the service.
4. Acceptance: The Client expressly accepts the proposal (document signature, email acceptance or advance payment), which formalises the contract.
5. Project start: Once the contract is formalised and the agreed advance payment received, the project begins.

The contract is considered concluded when the Client communicates acceptance and, where an advance payment is required, once it has been effectively received by Genloox.

5 Quotes and prices

All quotes issued by Genloox:

• Are expressed in euros (€) and, unless otherwise indicated, do not include applicable VAT at the time of invoicing.
• Are prepared based on the information provided by the Client at the time of the request. Any change in project scope (see the change management clause below) may result in a price revision.
• Do not include third-party software licences, hosting, domains, SSL certificates, stock images, paid fonts or any other external elements, unless expressly specified.

5.1 Change Management

Any modification to the initially agreed scope that involves additional work will be quoted and invoiced separately. Genloox will notify the Client immediately when it detects that a request is outside the original scope, and will not start additional work without the Client's express acceptance of the new quote.

5.2 Urgent work

Orders requiring urgent delivery (outside Genloox's standard schedule) may carry a surcharge of between 25% and 50% on the standard price, which will be communicated and agreed with the Client before work begins.

6 Payment terms

6.1 Standard payment structure

Unless expressly agreed otherwise, the payment structure per project is as follows:

For smaller or shorter-duration projects, Genloox may require full payment in advance.

6.2 Accepted payment methods

• Bank transfer (SEPA).
• Bizum.
• Other expressly agreed methods.

6.3 Invoices and due date

Invoices issued by Genloox are due within 15 calendar days of issue, unless otherwise indicated. Late payment may result in suspension of the service or project and the accrual of interest in accordance with applicable late payment regulations.

6.4 Subscription and maintenance services

Maintenance contracts, managed hosting or any recurring service are invoiced in advance according to the agreed periodicity (monthly, quarterly or annual). Cancellation of the subscription before the end of the current period will not entitle the Client to a proportional refund, unless expressly agreed.

7 Timelines and deliveries

Delivery timelines stated in the quote or technical proposal are estimates and will run from the moment that:

• The agreed advance payment has been received.
• The Client has provided all materials, access and information necessary to start work.

Genloox will not be responsible for delays caused by:

• Delays by the Client in delivering content, text, images, reviews or approvals.
• Changes in project scope requested by the Client.
• Force majeure or circumstances beyond Genloox's control.
• Incidents in third-party services (hosting providers, external APIs, etc.).

The Client will have a review period agreed in the quote (generally 5–10 business days) to validate each delivery. After this period with no response, the delivery will be considered tacitly approved.

8 Client obligations

The Client agrees to:

• Provide truthful, complete and up-to-date information about the project and their company.
• Provide Genloox with the access, credentials, documentation and resources necessary for the correct execution of the service within the agreed timelines.
• Designate a technical or business contact with decision-making authority to streamline communication.
• Ensure they hold all necessary rights over the materials, images, text, logos and other content provided to Genloox for inclusion in the project, and accept liability for any third-party claims in this regard.
• Not use Genloox services for illegal, fraudulent or third-party rights-infringing activities.
• Pay invoices within the agreed timelines.

9 Intellectual and industrial property

9.1 Ownership of deliverables

Once the full agreed price has been paid, the Client will acquire full ownership of the source code, designs and other deliverables specifically developed for their project, with the exception of:

• Open-source components, libraries and frameworks subject to their own licences.
• Tools, templates, modules or reusable code owned by Genloox that have been integrated into the project (see clause 10).

9.2 Reserved rights of Genloox

Genloox reserves the right to:

• Include the completed project in its portfolio and marketing materials, mentioning the Client's name unless expressly requested otherwise.
• Reuse generic code fragments not specific to the Client's business in other projects.
• Maintain a discreet authorship reference in projects (e.g. a code footer comment), unless agreed otherwise.

9.3 Ownership during development

Until full payment of the project, the code and deliverables remain the property of Genloox. In the event of early termination due to the Client's fault, Genloox is not obliged to deliver the code developed up to that point, without prejudice to what is agreed in the termination clause.

10 Third-party software licences

Projects developed by Genloox may incorporate third-party software (frameworks, libraries, plugins, APIs) under various licences (MIT, GPL, Apache, commercial licences, etc.). The Client is responsible for:

• Reviewing and complying with the terms of each third-party licence included in their project.
• Directly acquiring and paying for the commercial licences of third-party tools required for the project (premium CMS, paid plugins, SaaS services, maps, etc.), unless Genloox has expressly included this cost in the quote.

Genloox will inform the Client of the relevant third-party licences included in each project in the technical documentation of the deliverable.

11 Confidentiality

Both parties agree to maintain the confidentiality of all sensitive information accessed as a result of the contractual relationship, including without limitation: business data, strategies, source code, client lists, financial data and any information marked as confidential.

This confidentiality obligation:

• Is of indefinite duration, unless both parties agree a shorter period in writing.
• Does not apply to information that has become public through no fault of the parties, was already known before the relationship began, or must be disclosed by legal requirement.

If the project requires a specific Non-Disclosure Agreement (NDA), Genloox can sign one at the Client's request.

12 Data protection

12.1 Client data

Personal data provided by the Client will be processed by Genloox for the purpose of managing the contractual relationship, issuing invoices and service-related communications. The legal basis is performance of a contract (art. 6.1.b GDPR). Data will be retained for the duration of the contractual relationship and subsequently for legally required periods.

12.2 Data processing agreement

When Genloox has access to personal data of the Client's users or customers during project development, Genloox will act as Data Processor and the Client as Data Controller. In this case, the corresponding data processing agreement (art. 28 GDPR) will be signed prior to the start of work.

12.3 Exercising rights

The Client may exercise their rights of access, rectification, erasure, objection, portability and restriction by emailing genlooxtech@gmail.com. For more information, see our Privacy Policy.

13 Warranties and after-sale maintenance

13.1 Warranty period

Genloox warrants that the delivered software will function in accordance with the agreed specifications for a period of 30 calendar days from the production delivery date (go-live). During this period, Genloox will correct at no additional cost any errors or bugs that are a direct consequence of Genloox's development.

13.2 Warranty exclusions

The warranty does not cover:

• Errors caused by modifications made to the delivered code by the Client or third parties.
• Incompatibilities arising from third-party software updates made without involving Genloox.
• Performance or availability issues caused by the hosting or infrastructure provider chosen by the Client.
• New features or scope changes requested after delivery.

13.3 Evolutive maintenance

Maintenance and evolution of software beyond the warranty period requires contracting a specific maintenance service. Genloox offers monthly and annual maintenance contracts with different service levels.

14 Limitation of liability

Genloox will not be liable for:

• Indirect damages, lost profits, loss of data or business arising from the use or inability to use the delivered software.
• Failures in third-party services (hosting providers, payment APIs, content delivery networks, email services, etc.).
• Security breaches or data loss caused by infrastructure configurations outside the scope of the contracted project.
• The Client's non-compliance with legal obligations (tax, labour, GDPR, etc.) arising from use of the developed software.

In any case, Genloox's maximum liability to the Client shall not exceed the total amount invoiced and collected for the specific project or service that caused the damage, during the 12 months prior to the damaging event.

15 Contract termination

15.1 Termination for breach

Either party may terminate the contract for cause if the other party seriously and repeatedly breaches its obligations and fails to remedy the breach within 15 business days of formal notice.

15.2 Termination by Client withdrawal

The Client may withdraw from the contract at any time by written notice. In such case:

• Genloox will invoice for work actually performed up to the withdrawal date, which shall in no case be less than the advance payment received.
• If work performed exceeds the advance payment, an additional invoice will be issued for the difference.
• The Client will not be entitled to a refund of the advance payment, which is considered compensation for capacity reservation and planned work.

15.3 Termination for non-payment

Non-payment of any invoice issued by Genloox, after 30 days from the due date without response or payment agreement, will entitle Genloox to suspend work and terminate the contract, without prejudice to any applicable legal actions.

15.4 Effects of termination

Upon termination, Genloox will deliver to the Client the deliverables completed up to the termination date, provided the corresponding payments have been made in full.

16 Changes to conditions

Genloox reserves the right to modify these Terms and Conditions at any time. Changes will be published on the website with the updated date.

Modifications will not affect contracts already formalised and in force. For new contracts, the terms in effect at the time of quote acceptance will apply.

The Client is recommended to periodically review this page to stay informed of any updates.

17 Governing law and jurisdiction

These Terms and Conditions are governed by Spanish law. For the resolution of any dispute arising from the interpretation or performance of these terms, the parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of the city corresponding to Genloox's registered address.

However, where the Client is a consumer within the meaning of applicable consumer protection legislation, the courts of the consumer's place of domicile shall have jurisdiction.

In the event of discrepancy between versions of these terms in different languages, the Spanish version shall prevail.

18 Contact

For any query, claim or exercise of rights related to these Terms and Conditions, you may contact Genloox through the following channels: